Empathy is tricky business; it’s also natural and part of being social creatures. Sometimes it’s hard to believe that someone has empathy because what they see happening is very different from what you see. Empathy, however, is part of us all even though we feel it, have it, and express it (differently). Read More
Is it okay to hurt others? No, not to deliberately be mean and to intentionally cause hurt but sometimes it is necessary to bring up a topic or issue that we know may hurt or upset the other person. And because we know that person’s feelings may get hurt, we are reluctant to begin a conversation where that is likely to occur. Read More
Company culture drives productivity as it draws and repels talent. It is more than slogans. A culture is organic about how it develops; you can’t invent it just because you want it to be a certain way. There has to be congruity between what you say about it and how it really is, and that is all about trust and integrity. Read More
I had the pleasure of recording a podcast with Kym Dakin of Voice Into Learning, LLC in July. She interviewed me about my book on communication styles and how I apply my approach in consulting with businesses and organizations. Kym was great to talk with as a fellow communication professional.
The recording (click here) is posted on the Association for Consulting Expertise website, which features ACE members talking about their work.